What is the NDIS?
NDIS Code of Conduct
Pro Perform Physiotherapy abides by the NDIS Code of Conduct to ensure that we are creating a safe environment for all of our patients.
Please read the document below to find out more.
Making a Complaint & Giving Feedback
Pro Perform Physiotherapy welcomes feedback from all of our patients.
Patients may give feedback in person, via email or over the phone (08) 9309 3166. If patients wish to remain anonymous they can fill out our online form and leave their details blank.
If an NDIS patient wishes to make a complaint to the NDIS commission they can find more information in the document below.
Reporting an Incident
As an NDIS provider, Pro Perform Physiotherapy is required to have an incident management plan in place. The following document details what constitutes a reportable incident and the process to take if an incident does occur.
Patients may contact us via email or over the phone on (08) 9309 3166 if they have any questions regarding incident management.